Delivery Info

Delivery and Fulfilment

With «BOTANICA - Flowers, Balloons & Gifts» you are guaranteed a delivery that will be on time every time if you comply with the guideline table hereafter. Our delivery system is efficient and can react to most of your special requests. Also, please note that if you request a delivery in a North-American time zone that is located west of ours (Eastern Time Zone), the time constraints are extended accordingly.

 All flower orders to be delivered outside of the Quebec City region are entrusted to dependable master-florists in the region of delivery. These master-florists have been carefully selected by BOTANICA in order to insure the highest level of quality and your complete satisfaction. Special charges may apply for deliveries in some countries or specific remote regions of some countries.

Delivery Times

We do deliveries monday to saturday in the Quebec City Region with the exception of some legal holidays such as July 1rst, June 24th, December 25th and January 1rst.

Delivery is normally carried out between the hours of 9:00 a.m. and 5:30 p.m (before 5:00 PM for businesses).

We are not able to guaranty we will accommodate specific delivery time requests except for weddings and funerals. This is especially true on days like Mother’s Day and Valentine’s Day. But we will do our best to accommodate your request. You can specify time zones such as morning delivery (9:30 a.m. to noon), afternoon delivery (noon to 5:00 p.m) or evening delivery (after 6 :00 p.m.)

Deliveries to camping grounds, military bases, ships, ports, and airports can sometimes be very complex and consequently cannot be guaranteed. But rest assured that we will do our best to locate the recipient and complete the delivery.

Is is not possible to accept orders to Post Offices Boxes or Rural Route addresses.

What if the recipient is not home ?

In most cases, « BOTANICA –Flowers, Balloons & Gifts » will try to ascertain in a subtle way if there is someone on the premises by calling the recipient phone number that you provided during the ordering process. Nevertheless, we recommend that you provide us with specific instructions in case the recipient is not home.

If your instructions indicate specifically that you don’t want us to call the recipient to verify presence and there is no one home, we will have to charge you a redelivery fee each time we will try to deliver unsuccessfully. We will also do the same if the address provided was wrong.

If no specific instructions are provided and if nobody is present at the address of delivery, our driver will choose, based on his best professional judgment:

• Call back the recipient and plan a new delivery at a more convenient time.
• Leave a delivery note on the door  that would contain specific instructions such as:
  • Please call the driver or the shop to plan a new delivery at your earliest convenience at this number;
  • The arrangement has been left in a sucure/protected place on your premises which is detailed on this note;
  • The arrangement has been left with the neighbor whose address is apprearing hereafter.
• Come back the next day  and reattempt delivery.

Deliveries to Hospitals, Long Term Care Establishments or Retirement Homes

When you place an order for delivery to a hospital, a long term care establishment or a retirement home, please make sure you provide us with the complete name (maiden name for women in Quebec) and room number of the recipient and the phone number of the establishment.